THE MUSTCARD

FAQ’S

Spend and save money with the Mustcard local membership card

MUSTCARD’S frequently asked questions

We have highlighted some of our most frequently asked questions in order to guide you through your journey at Mustcard.

WHAT IS A MUSTCARD?

Mustcard is a local discount card that covers Surrey, West Sussex and Hampsire, with over 100 businesses offering members huge savings every time they purchase an item or service. Each member receives a personalised membership card which they show to businesses to receive the discount. After you have received the card, you just need to present it at the local businesses to claim your discount. Offers may change, so please do check our website to make sure you know what the latest promotions are. Mustcard is an annual membership card. Once signed up with us, your membership will automatically renew from the date on your card.

DO I HAVE TO LIVE IN SURREY, WEST SUSSEX OR HAMPSHIRE TO PURCHASE A CARD?

No! Anyone can buy a Mustcard and the card offers great value savings for all of the community. Our focus is on working with retailers and businesses that offer products and services for the entire community and so anyone can benefit from the Mustcard.

WHAT OFFERS DO I GET WITH A MUSTCARD?

Mustcard gives you access to a wide variety of discounts, deals and special promotions. Many of the participating partners offer between 10% – 50% discount off full priced goods. Such deals typically don’t work in conjunction with any other promotions so you cannot get the Love Local Card discount on top of sales items. Some retailers offer special one-off offers during holidays or various seasons, whilst other retailers have special discounts during less busy times of their operation. Mustcard is committed to provide you with more offers and discounts throughout the year and we will work hard to secure these for you

HOW DO I SIGN UP FOR A MEMBERSHIP?

Signing up for a Mustcard membership is very easy and can be done through our website. You will need to have a debit/credit card/Paypal account to set-up a recurring subscription with us.

You can cancel the subscription any time, please see the terms and conditions.

if you require any help do not hesitate to contact me at tillie@themustcard.com

HOW MUCH IS MUSTCARD MEMBERSHIP?

A Mustcard membership is an annual subscription ans is charged at a rate of £15 per year. On occasion we offer locals the ability to try the Mustcard membership for the cost of £1 for 30 days. The entire of that £1 is donated to the charity of your choice from our chosen charities.

WHAT IS A TRIAL MEMBERSHIP AND HOW DOES IT WORK?

A Mustcard trial membership is valid for 30 days, If you registered for a membership online then you will receive an instant virtual membership card that you can use to receive discounts in all of our partnering businesses. However, on occasion Mustcard will run promotions at events and in these cases you will receive a pap membership card. The cost of a trial membership is £1, and the entire of that £1 goes to the charity of your choice from our chosen charities.

WHAT ABOUT IF I WANT TO CANCEL MY MEMBERSHIP?

You have the right to cancel your initial registration of membership with us within 14 days of your original purchase. This does not apply to subsequent renewals. From time to time certain promotions may have different requirements regarding the cancellation period

 

If you cancel your trial membership within the cooling off period, you will
be entitled to a refund of your membership, less a pro-rata charge for the period of
cover.  If you cancel your membership within 14 days then we will cancel your request for an ongoing subscription. Subject to any other statutory rights you may have, we do not provide refunds for
any cancellations after the expiry of the cooling off period.

If you cancel your annual membership within the cooling off period, you
will be entitled to a refund of your membership, less a pro-rata charge for the period of
cover and our £5 administration charge, which is a genuine pre-estimate of the loss we
will suffer in the event of a cancellation. Refunds will be subject to the return of your
Mustcard and any other items despatched as part of any promotion within 30
days of your cancellation.

If you do not want to renew your membership you should contact us via email at any point within your membership period and no later than 7 working days preceding the expiry date of your current Mustcard membership.

WILL MY RENEWAL FEE REMAIN THE SAME EACH YEAR?

Any changes will always be communicated within your renewal reminder email, alternatively you can contact us via telephone to discuss your renewal price. The cancellation requirement does remain the same.

I DONT WANT TO SIGN UP FOR A REOCCURING SUBSCRIPTION, CAN I BUY A MUSTCARD AS A ONE-OFF PURCHASE?

On occasion we offer clients the ability to purchase a year-long membership without setting up a reoccurring subscription. This may be in the form of an offer at an event, a gift card, or if we feel that clients are unable to adhere to the subscription requirements. Mustcard reserves the right to refuse a one-off payment for a membership card.

Please contact me at tillie@themustcard.com if you wish to apply.

CAN I LET MY FRIENDS AND FAMILY USE MY MUSTCARD?

A Mustcard is personal memberhsip card and non-transferrable. You will be asked to verify your identity at the point of sale with a bank card, driving license, national identity card or passport. Misuse of a Mustcard may result in confiscation of the card by the partnering business.

HOW LONG UNTIL I RECEIVE MY MUSTCARD?

Upon acceptance of your registration you will receive instant access to the discounts via a  30 day virtual membership. You will receive your plastic membership card before you virtual membership expires. However, we aim to have your Mustcard membership card with you within 4 working days where possible.

WHEN DOES MY CARD EXPIRE?

Your Mustcard membership card will expire 12 months after the start date of your virtual membership. If you do not cancel your membership then you will automatically receive a new membership card in the post before your expiry date. You are responsible for keeping your online account up-to-date with your current contact details.

WHAT HAPPENS IF I LOSE MY MUSTCARD

f you lose or misplace your card, please email me at tillie@themustcard.com. There is a £5 fee to cover the cost of the replacement. Your replacement card will have the same expiry as your original card.

HOW MUCH CAN I SAVE WITH A MUSTCARD?

Your money saving possibilities are endless. It is very much up to you how much you can save. If you are a frequent user and take advantage of the numerous promotions the participating retailers offer, you can save hundreds, if not thousands of pounds every year. A lot of our customers say the card paid for itself with one use.

I WOULD LIKE TO SUGGEST A BUSINESS TO ADD TO YOUR LIST, WHAT SHOULD I DO?

Fantastic, we would love to hear from you! Please email me at tillie@themustcard.com with the details. It would be especially helpful if you can make an introduction to the business via email and include me in the copy so we can follow up immediately.

I WOULD LIKE TO BUY A MUSTCARD AS A PRESENT. CAN YOU POST THE CARD DIRECTLY TO MY FRIEND.

Yes. Please complete the registration online and email us at tillie@themustcard.com and provide us with: your name, your address and the name and address of the requested recipient.

CAN I GET AN EXPRESS DELIVERY?

Yes. Please get in touch if you need a card urgently and we will see what we can do.

CAN I BUY A MUSTCARD SOMEWHERE OFFLINE RATHER THAN ON A WEBSITE?

Yes, Please contact me at tillie@themustcard.com

IS YOUR WEBSITE SECURE TO ACCEPT MY CREDIT/DEBIT CARD/PAYPAL PAYMENT?

Love Local Card website does not actually handle any payments. These are done through secure and PCL compliant payment gateways, either Stripe or PayPal. Once you fill in our order form you are then redirected to the PayPal site to make your payment

WHAT IS PAYPAL?

PayPal is an online payments and money transfer solution. PayPal is owned by eBay and is the largest and most established online payments solution globally. Once you submit your order for the Mustcard, you will redirected to the PayPal payment page where you can either pay with your debit or credit card or you can pay by simply entering your the email connected to your PayPal details and pay with your email. Millions of e-commerce websites use PayPal as its payment solution.

I ORDERED MY CARD A WHILE AGO BUT I STILL HAVEN’T RECEIVED IT, WHAT SHOULD I  DO?

We are really sorry to hear about this! Please email us at tillie@themustcard.com and inform us of your name,  when you ordered the card and how you made the payment. We will try to resolve it as a priority.

Please note that it may take up to 30 days for physical membership card to arrive but you should receive immediate membership via email. Unfortunately Mustcard’s occasionally go missing in the post but will be replaced immediately.

BECOME A MEMBER

Join today and start to receive instant savings.

Testimonials

What People are Saying

“A great idea for Haslemere”

“Just what i need for my small business. We don’t have time to do our own advertising campaigns”. Bryony Weiner

“Everyone wants a little discount”

“I’m looking forward to being able to try new places that offer a discount.  A little change from the usual chains.” Narinder Kaur

“A better audience for our Company ”

“We are a small business who now can have the chance to reach a similar audience as the larger corporations.” Maya Lapsley

“Everything now all in one place”

“At last – a place i can find out what is going on, and all on one website.” Sasha Stupar

GET IN TOUCH

(+44) 01428 475 475 (+44) 07741 657 951

tillie@themustcard.com

SUBSCRIBE TO OUR BLOG TO KEEP UPDATED ON LOCAL NEWS

Let’s Start Something new
Say Hello!

If you have a question, want to tell us something or just fancy a chat then just drop us a line and we will get back to you as soon as we can.