T & C’S

1.1 This page (together with the documents referred to on it) tells you the terms and conditions
on which we supply our membership card to The Mustcard, and you become a member of The Mustcard (club), Further details regarding The Mustcard can be found on our website www.themustcard.com (our site). Please read these terms and conditions carefully and make sure that you understand them, before ordering a card to The Mustcard from our site and becoming a member of our “club”. You should understand that by ordering a membership card, you agree to be bound by these terms and conditions.

1.2 By becoming a member of The Mustcard you confirm that you have read and agree to all of  our
terms and conditions and that you consent to us processing your data in accordance with our
privacy policy” and you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order a membership card from our site, nor become a member of our “club”.

1.3 We reserve the right to amend these terms and conditions at any time by giving you notice
by posting the amended terms and conditions on our site. However, please note that you will be
subject to the terms and conditions at the time that you ordered a card from
us, unless any change to these terms and conditions is required to be made by law or
governmental authority (in which case it will apply to orders previously placed by you).

2.1 We operate all the content on our own site. We are The Mustcard, our registered office is located at 48 Longdene Road, Haslemere, Surrey, GU27 2PQ

3.1 By placing an order for The Mustcard through our site, you warrant that you are legally
capable of entering into binding contracts and you are at least 18 years old.

4.1 Being a cardholder of “The Mustcard” entitles you to an annual membership starting from the date that your order has been accepted

4.2 After placing an order with The Mustcard you will receive an e-mail acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to become a member of “The Mustcard” club.

4.3 All orders are subject to acceptance by us, and we will confirm such acceptance to you by
sending you an e-mail that confirms that a membership card has been dispatched, or in the case
of a digital card purchase, that payment has been accepted. The contract between us will only
be formed when we send you a dispatch confirmation for plastic membership cards or a
confirmation of acceptance of payment for digital only membership.

4.4 To receive a discount, a valid membership card to The Mustcard must be presented at the point of sale.

A valid card is:

a) In possession of the rightful owner. The Mustcard and memberships are strictly non-transferable and can only be used by named members. All members will be asked to verify their membership (Only individuals with matching ID will have discounts authorised. ID includes: bank card, UK driving license, passport; and national identity cards). Attempted misuse of your Mustcard may result in confiscation.

b) Only valid up to and including the expiry date printed on the card. The expiry date of each card will vary and will always be checked. Expired cards are not accepted by participating partners and will be disposed of by the business

4.5  We are not liable to provide a replacement membership card in the event it is dispossessed or cosmetically damaged.

4.6 The Mustcard directors and other representatives will not be liable for damages that could occur through connection with Mustcard Limited.

5.1 The club is an on-going subscription service so your membership is continuous and your
membership is renewed automatically at the end of each membership period. Your renewal date is the date printed on the receipt you were sent via email on the day you joined. You can cancel your membership by logging into your account or sending us an email at tillie@themustcard.com. This must be done no later than 7 working days before the date of expiry shown on your receipt. Please not the expiry date shown on your membership card is not the expiry date of your membership. We added 10 extra complimentary days to allow us enough time to get a renewal card out to you in the post. We will not be liable for any non-receipt of communication from us, including non-receipt of the renewal reminder. You are required to inform us if you change your correspondence address (both email and postal).

6.1 You have the right to cancel your initial registration of membership with us within 14 days of your original purchase. This does not apply to subsequent renewals. From time to time certain promotions may have different requirements regarding the cancellation period. Specific cancellation policies will be detailed throughout the purchase process.

6.2 To cancel your membership, please do so via your online account or contact us at tillie@themustcard.com. Upon cancellation you will receive a confirmation email; it is recommended that this is kept for your own personal records.

6.3 Memberships:

i. Trial memberships – If you cancel your membership within the statutory cooling off period of 14 days, you will be entitled to a refund of your membership, less a pro-rata charge for the period of
cover and we will cancel your request for an ongoing subscription.  If you no longer wish to continue to be member after this statutory cooling off period you must cancel your membership within the first 30 days for us to cancel your request for an ongoing subscription. Subject to any other statutory rights you may have, we do not provide refunds for any cancellations after the expiry of this extended statutory cooling off period of 30 days.

ii. Annual memberships – If you cancel your annual membership within the cooling off period, you
will be entitled to a refund of your membership, less a pro-rata charge for the period of
cover and a £5 administration charge, which is a genuine pre-estimate of the loss we
will suffer in the event of a cancellation. Refunds will be subject to the return of your membership card and any other items dispatched as part of any promotion within 30 days of your cancellation. You will also be responsible for the cost of returning your card and promotional item (if part of original purchase) in an unused condition and in the original packaging. Subject to any other statutory rights you may have, we do not provide refunds for any cancellations after the expiry of the cooling off period

6.4 All calls may be recorded for training purposes. Should you wish to have a copy of the call recording provided to you then we would be able to accommodate this request. Please contact tillie@themustcard.com with the date and approximate time of the call and the telephone number from which the call was made. Once we receive the details we need to complete the task then we will endeavour to provide the recording to you within 30 days).

7.1 You will receive your membership card to The Mustcard and membership documentation within 14 days of our confirmation of your acceptance as a member of the club and before your virtual membership expires.

7.2 Once your order has been accepted we aim to dispatch your Welcome Pack within 5
working days. If you do not receive your Welcome Pack you must contact us within 14 days to
request a replacement. We reserve the right to refuse to offer a replacement card.

8.1 The price of membership of the club will be as quoted on our site from time to time, except in cases of obvious error.

8.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation.

8.3  Payment must be by credit or debit card, or by such other method as we may agree from time to time. We will charge your credit or debit card when your order is placed.

8.4  Where a physical card has been purchased. There is an admin charge for a replacement card should you require one. We reserve the right to refuse to replace a lost card.

8.5 Only annual members will receive a online discount code in the post. Trial membership holders are not eligible to receive discount at any of our partners offering discounts available online only available  with a discount code.

9.1 On presentation of your membership card to The Mustcard, participating partners will offer discount to your bill/receipt/invoice. Partnering Independents offering a 2 4 1 discount, will remove the cheapest item for the bill, receipt or invoice. Please check our website for terms and conditions applied to each individual offer.

9.2 Participating businesses may exclude certain days, particular products or services or members of staff. Please check our site for further details as individual partners have their own terms and exclusions to the offer.

9.3 All members must announce the use of their membership to The Mustcard at the initial meeting, upon making a reservation or at the earliest convenience in-store, via email or over the phone.

9.4 Any purchase made or project that has commenced prior to either: you joining The Mustcard or announcing the use of The Mustcard will invalidate your membership for that particular offer. You cannot use your card on purchases or invoices that were initiated before the offer commenced.

9.5 Offers advertised on our site are only available to members who present a valid membership card to The Mustcard. Such offers are not available in conjunction with any other offers that participating business may be running. All offers are subject to availability and all partners reserve the right to refuse the sale of a product or service.

9.6 All offers are live and it is the members responsibility to double check that the offer is still live at the time of purchase.We will use reasonable endeavours to update our site to show the particulars of participating business and the terms of their availability for participation in the club. Participating
businesses may, however, be entitled to withdraw from the club or to change the terms and
conditions of their availability after you have become a member and we shall have no liability for
any such withdrawals or changes in terms and conditions or availability. We ask all our partners to allow members a grace period of 7 days after the cancellation or amendment of an offer. This is not compulsory and all partners have the right to refuse this.

9.7 Members will have the benefit of any additional businesses which join the club at a later
date and any increase in availability of participating businesses.

9.8 All partners reserve the right to refuse the sale of a product or a service. All offers are subject to availability.

9.9 Our printed marketing material is intended as a guide of businesses who are participating at
the time of publication and, therefore, may not include all participating businesses at any one
time.

10.1 Subject to clause 10.3, if we fail to comply with these terms and conditions, we shall only
be liable for the membership fee.

10.2 Subject to clause 10.3, we will not be liable for losses that result from our failure to comply
with these terms and conditions that fall into the following categories:

10.2.1 loss of income or revenue;

10.2.2 loss of business;

10.2.3 loss of profits; or

10.2.4 loss of anticipated savings.

10.3 Nothing in this agreement excludes or limits our liability for:

10.3.1 death or personal injury caused by our negligence;

10.3.2 fraud or fraudulent misrepresentation;

10.3.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or
section 2 of the Supply of Goods and Services Act 1982; or

10.3.4 any other matter for which it would be illegal for us to exclude or attempt to exclude our
liability.

10.4 Where you purchase an item from any participating business, any losses or liability arising
out of, or in connection with, such item shall be the relevant participating businesses liability.
We accept no liability for any bad experiences or bad items purchased at any of the participating
businesses. We will not become involved in any dispute between you and any business.

10.5 We do not give any warranty for any goods or services accessed through, or displayed on,
our site.

11.1 Applicable laws require that some of the information or communications we send to you
should be in writing. When using our site, you accept that communication with us will be mainly
electronic. We will contact you by e-mail or provide you with information by posting notices on
our website. For contractual purposes, you agree to this electronic means of communication
and you acknowledge that all contracts, notices, information and other communications that we
provide to you electronically comply with any legal requirement that such communications be in
writing. This condition does not affect your statutory rights.

12.1 All notices given by you to us must be given to The Director at tillie@themustcard.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13.1 Failure by us to enforce any of these terms and conditions will not prevent us from
subsequently relying on, or enforcing them.

14.1 If any court or competent authority decides that any of the provisions of these terms and
conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only,
be severed from the remaining terms, which will continue to be valid to the fullest extent
permitted by law.

15.1 A person who is not party to these terms and conditions shall not have any rights under or
in connection with it under the Contracts (Rights of Third Parties) Act 1999.

16.1 These terms and conditions and any document expressly referred to in them constitute the
whole agreement between us and supersede all previous discussions, correspondence,
negotiations, previous arrangement, understanding or agreement between us relating to the
subject matter of these terms and conditions. We each acknowledge that, in entering into these
terms and conditions, neither of us relies on, or will have any remedies in respect of, any
representation or warranty (whether made innocently or negligently) that is not set out in these
terms and conditions or the documents referred to in them. Nothing in this clause limits or
excludes any liability for fraud.

17.1 This agreement shall be interpreted in accordance with the English law and subject to the
non-exclusive jurisdiction of the English Courts.

17.2 The club is an on-going subscription service, so your membership is continuous, and your membership is renewed automatically at the end of each membership period. You are required to inform us if you change your correspondence address (both email and postal).  If you do not want to renew your membership you should cancel via your online account or contact us by email at tillie@themustcard.com at any point within your membership period and no later than 7 workings days preceding your renewal date.