T & C’S

1.1 This page (together with the documents referred to on it) tells you the terms and conditions
on which we supply our Mustcard membership card, and you become a member of Mustcard (club),
Further details regarding Mustcard can be found on our website
www.themustcard.com (our site). Please read these terms and conditions carefully and make
sure that you understand them, before ordering a Mustcard from our site and becoming a
member of our “club”. You should understand that by ordering a Mustcard, you agree to be
bound by these terms and conditions.

1.2 By becoming a member of The Mustcard you confirm that you have read and agree to all of  our
terms and conditions and that you consent to us processing your data in accordance with our
privacy policy” and you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order a membership card from our site, nor become a member of our “club”.

1.3 We reserve the right to amend these terms and conditions at any time by giving you notice
by posting the amended terms and conditions on our site. However, please note that you will be
subject to the terms and conditions at the time that you ordered a Mustcard from
us, unless any change to these terms and conditions is required to be made by law or
governmental authority (in which case it will apply to orders previously placed by you).

2.1 We operate our all the content on our own site. We are The Mustcard, our registered office is located at 48 Longdene Road, Haslemere, Surrey, GU27 2PQ

3.1 By placing an order for The Mustcard through our site, you warrant that you are legally
capable of entering into binding contracts and you are at least 18 years old.

4.1 Being a cardholder of “The Mustcard” entitles you to an annual membership starting from the date that your order has been accepted

4.2 After placing an order for a Mustcard you will receive an e-mail acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to become a member of “The Mustcard” club.

4.3 All orders are subject to acceptance by us, and we will confirm such acceptance to you by
sending you an e-mail that confirms that a membership card has been dispatched, or in the case
of a digital card purchase, that payment has been accepted. The contract between us will only
be formed when we send you a dispatch confirmation for plastic membership cards or a
confirmation of acceptance of payment for digital only membership.

4.4 To receive a discount, a valid Mustcard must be presented at the point of sale. A valid Mustcard is:

a) In possession of the rightful owner. Mustcards and memberships are strictly non-transferable and can only be used by named members. All members will be asked to verify their membership (Only individuals with matching ID will have discounts authorised. ID includes: bank card, UK driving license, passport; and national identity cards). Attempted misuse of your Mustcard may result in confiscation.

b) Only valid up to and including the expiry date printed on the card. The expiry date of each Mustcard will vary and will always be checked. Expired Mustcards are not accepted by participating partners and will be disposed of by the business

4.5  We are not liable to provide a replacement Mustcard in the event it is dispossessed or cosmetically damaged.

4.6 Mustcard directors and other representatives will not be liable for damages that could occur through connection with Mustcard Limited.

5.1 The club is an on-going subscription service so your membership is continuous and your
membership is renewed automatically at the end of each membership period. If you are a
member issued with a Mustcard and have supplied a valid email address, we will
send you an electronic reminder towards the end of your membership term to advise you of the
details of the new subscription. Your renewal date is the expiry date printed on your Mustcard. We will not be liable for any non-receipt of communication from us, including non-receipt
of the renewal reminder. You are required to inform us if you change your correspondence
address (both email and postal). If you do not want to renew your membership you should
contact us via email at tillie@themustcard.com any point within your membership period and no
later than 7 working days preceding the expiry date of your current Mustcard
membership. The automatic renewal does not apply to gift purchases.

6.1 You have the right to cancel your initial registration of membership with us within 14 days of your original purchase. This does not apply to subsequent renewals. From time to time certain promotions may have different requirements regarding the cancellation period. Specific cancellation policies will be detailed throughout the purchase process.

6.2 To cancel your membership, please contact us at tillie@themustcard.com. Upon cancellation you will receive a confirmation email; it is recommended that this is kept for your own personal records.

6.3 Memberships:

i. Trial memberships – If you cancel your membership within the cooling off period, you will
be entitled to a refund of your membership, less a pro-rata charge for the period of
cover.  If you cancel your membership within 14 days then we will cancel your request for an ongoing subscription. Subject to any other statutory rights you may have, we do not provide refunds for
any cancellations after the expiry of the cooling off period.

ii. Plastic memberships – If you cancel your membership within the cooling off period, you
will be entitled to a refund of your membership, less a pro-rata charge for the period of
cover and our £5 administration charge, which is a genuine pre-estimate of the loss we
will suffer in the event of a cancellation. Refunds will be subject to the return of your
Mustcard and any other items despatched as part of any promotion within 30
days of your cancellation. You will also be responsible for the cost of returning your Mustcard and promotional item (if part of original purchase) in an unused condition and
in the original packaging. Subject to any other statutory rights you may have, we do not
provide refunds for any cancellations after the expiry of the cooling off period

6.4 All calls may be recorded for training purposes. Should you wish to have a copy of the call recording provided to you then we would be able to accommodate this request. Please contact tillie@themustcard.com with the date and approximate time of the call and the telephone number from which the call was made. Once we receive the details we need to complete the task then we will endeavour to provide the recording to you within 30 days).

7.1 You will receive your Mustcard and membership documentation within 14 days of our
confirmation of your acceptance as a member of the club and before your virtual membership expires.

7.2 Once your order has been accepted we aim to dispatch your Welcome Pack within 5
working days. If you do not receive your Welcome Pack you must contact us within 14 days to
request a replacement. If you do not contact us within the 14 days any replacement card that is
issued will carry a £10.00 administration fee and be issued with the original expiry date.

8.1 The price of membership of the club will be as quoted on our site from time to time, except in cases of obvious error.

8.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation.

8.3  Payment must be by credit or debit card, or by such other method as we may agree from time to time. We will charge your credit or debit card when your order is placed.

8.4  Where a physical card has been purchased. There is an admin charge for a replacement card should you require one.

9.1 On presentation of your Mustcard, participating partners will offer discount to your bill/receipt/invoice
(dining establishments may offer discount to everyone dining in the group; although, the relevant dining establishment may place a limit on the maximum number of people per booking). Partners offering a 2 4 1 discount, will remove the cheapest item for the bill, receipt or invoice. Please check our website for terms and conditions applied to each individual offer.

9.2 Participating businesses may exclude Fridays, Saturdays, all of December and bank
holidays. Please check our site for further details. Mothers’ Day, Fathers’ Day, Valentines’
Day, Christmas Day and New Year’s Eve are automatically excluded from the offer. Please refer to individual restaurant pages as other exclusions may apply.

9.3 If a participating business has a telephone icon listed on its page on our site or in the
membership guide, advance bookings must be made and Mustcard must be mentioned prior to booking.

9.4 Offers advertised on our site are only available to members who present a valid Mustcard.
Such offers are not available in conjunction with any other offers that participating business
may be running.

9.5 We will use reasonable endeavours to update our site to show the particulars of participating
business and the terms of their availability for participation in the club. Participating
businesses may, however, be entitled to withdraw from the club or to change the terms and
conditions of their availability after you have become a member and we shall have no liability for
any such withdrawals or changes in terms and conditions or availability.

9.6 Members will have the benefit of any additional businesses which join the club at a later
date and any increase in availability of participating businesses.

9.7 Our printed marketing material is intended as a guide of businesses who are participating at
the time of publication and, therefore, may not include all participating businesses at any one
time.

10.1 Subject to clause 10.3, if we fail to comply with these terms and conditions, we shall only
be liable for the membership fee.

10.2 Subject to clause 10.3, we will not be liable for losses that result from our failure to comply
with these terms and conditions that fall into the following categories:

10.2.1 loss of income or revenue;

10.2.2 loss of business;

10.2.3 loss of profits; or

10.2.4 loss of anticipated savings.

10.3 Nothing in this agreement excludes or limits our liability for:

10.3.1 death or personal injury caused by our negligence;

10.3.2 fraud or fraudulent misrepresentation;

10.3.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or
section 2 of the Supply of Goods and Services Act 1982; or

10.3.4 any other matter for which it would be illegal for us to exclude or attempt to exclude our
liability.

10.4 Where you purchase an item from any participating business, any losses or liability arising
out of, or in connection with, such item shall be the relevant participating businesses liability.
We accept no liability for any bad experiences or bad items purchased at any of the participating
businesses. We will not become involved in any dispute between you and any business.

10.5 We do not give any warranty for any goods or services accessed through, or displayed on,
our site.

11.1 Applicable laws require that some of the information or communications we send to you
should be in writing. When using our site, you accept that communication with us will be mainly
electronic. We will contact you by e-mail or provide you with information by posting notices on
our website. For contractual purposes, you agree to this electronic means of communication
and you acknowledge that all contracts, notices, information and other communications that we
provide to you electronically comply with any legal requirement that such communications be in
writing. This condition does not affect your statutory rights.

12.1 All notices given by you to us must be given to The Director at tillie@themustcard.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13.1 Failure by us to enforce any of these terms and conditions will not prevent us from
subsequently relying on, or enforcing them.

14.1 If any court or competent authority decides that any of the provisions of these terms and
conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only,
be severed from the remaining terms, which will continue to be valid to the fullest extent
permitted by law.

15.1 A person who is not party to these terms and conditions shall not have any rights under or
in connection with it under the Contracts (Rights of Third Parties) Act 1999.

16.1 These terms and conditions and any document expressly referred to in them constitute the
whole agreement between us and supersede all previous discussions, correspondence,
negotiations, previous arrangement, understanding or agreement between us relating to the
subject matter of these terms and conditions. We each acknowledge that, in entering into these
terms and conditions, neither of us relies on, or will have any remedies in respect of, any
representation or warranty (whether made innocently or negligently) that is not set out in these
terms and conditions or the documents referred to in them. Nothing in this clause limits or
excludes any liability for fraud.

17.1 This agreement shall be interpreted in accordance with the English law and subject to the
non-exclusive jurisdiction of the English Courts.

17.2 The club is an on-going subscription service, so your membership is continuous, and your membership is renewed automatically at the end of each membership period. If you are a member issued with a plastic membership card and have supplied an email address, we will send you an electronic reminder towards the end of your membership term to advise you of the details of the new subscription. Your renewal date is 4 days prior to the expiry date printed on your membership card. We will not be liable for any non-receipt of communication from us, including non-receipt of the renewal reminder. You are required to inform us if you change your correspondence address (both email and postal). If your membership is digital only accessed via our App, your membership will be renewed automatically on the final date of your membership term. If you do not want to renew your membership you should contact us by telephone at tillie@themustcard.com  at any point within your membership period and no later than 7 workings days preceding your renewal date. The automatic renewal does not apply to gift purchases.